Own design, implementation, administration, and operational support of enterprise IT infrastructure across hybrid on-premises and Azure environments in a distributed, remote-first organization.

• Act as a senior escalation point for complex infrastructure issues spanning Windows and Linux servers, virtualization platforms, remote desktop services, networking, security tooling, and automation systems
• Lead day-to-day operations for business-critical systems supporting ERP platforms and internal applications, with responsibility for uptime, performance, and security posture across multiple locations
• Partner with internal teams and vendors on modernization initiatives including cloud adoption, endpoint security improvements, and infrastructure automation, ensuring minimal disruption in a fully remote support model

Owned design, implementation, administration, and operational support of enterprise IT infrastructure across hybrid on-premises and Azure environments in a distributed, remote-first organization.

• Acted as a senior escalation point for complex infrastructure issues spanning Windows and Linux servers, virtualization platforms, remote desktop services, networking, security tooling, and automation systems
• Led day-to-day operations for business-critical systems supporting ERP platforms and internal applications, with responsibility for uptime, performance, and security posture across multiple locations
• Partnered with internal teams and vendors on modernization initiatives including cloud adoption, endpoint security improvements, and infrastructure automation

Provided Tier 3 application and infrastructure support for ERP and line-of-business systems in a distributed environment, bridging application behavior with underlying server, database, and network dependencies.

• Diagnosed and resolved complex production issues by correlating logs, performance metrics, and infrastructure state across Windows, Linux, and SQL-based systems
• Collaborated remotely with development, infrastructure, and business teams to stabilize systems, improve support workflows, and reduce recurring incidents

Founded, operated, and managed a residential window covering business specializing in the sales, measurement, installation, and servicing of blinds, shades, and window treatments for homeowners.

• Owned all aspects of the business including customer consultations, on-site measurements, product sourcing, installation, troubleshooting, scheduling, and post-install support
• Managed client relationships end-to-end, delivering custom solutions while maintaining quality standards, timelines, and customer satisfaction

Designed and implemented SQL-based reporting and analytics solutions using Microsoft Power BI to support accounting, supply chain, and sales teams.

• Built and maintained secure data pipelines and gateways connecting on-premises and cloud data sources
• Improved data availability and decision-making by standardizing datasets, improving data continuity, and ensuring reliable backups of critical SQL systems

Administered a hybrid environment consisting of on-premises infrastructure and Azure-hosted systems, supporting both corporate and operational users.

• Developed and executed a multi-year infrastructure roadmap aligning technology investments with business growth and operational requirements
• Deployed and supported servers, networking, and wireless infrastructure across multiple sites while coordinating remotely with third-party providers and internal stakeholders
• Partnered with software development teams to provision and manage Azure resources supporting application workloads

Delivered end-to-end infrastructure projects for multiple client environments, including Exchange to Microsoft 365 migrations, Azure server deployments, and on-premises server upgrades.

• Served as final escalation support for NOC teams, resolving complex infrastructure and identity issues across diverse customer environments
• Collaborated remotely with third-party consultants to identify process improvements and reduce operational friction

Led enterprise IT operations supporting 500+ users across corporate offices and retail locations, overseeing infrastructure, systems, vendors, and internal IT staff.

• Directed planning and execution of companywide technology initiatives, including ERP implementations, database migrations, and enterprise software rollouts
• Managed budgeting, vendor relationships, and project prioritization while aligning IT strategy with business objectives
• Provided leadership and escalation support to ensure high availability of business-critical systems

Administered on-premises infrastructure including VMware vSphere hosts, SAN storage, network firewalls, and core Windows server services.

• Managed and supported Red Hat Enterprise Linux-based ERP systems, ensuring system availability, performance, and reliability
• Maintained Microsoft Exchange infrastructure and Active Directory environments supporting hundreds of users
• Implemented proactive monitoring and troubleshooting to reduce outages and operational risk

Designed and developed internal web applications and intranet sites used for ordering, information sharing, tire usage tracking, and dispatch operations.

• Built solutions using PHP, JavaScript, and related web technologies to support internal workflows and operational efficiency
• Provided technical support for internally developed systems and assisted users across multiple locations

“Jeff brought order to a messy operational workflow and made the interface feel obvious without flattening the real complexity.”

Former Teammate • Engineering Manager • Operations Platform Team

“He has strong product taste for internal tools and backs it up with implementation detail that actually survives production.”

Product Partner • Head of Product • SaaS Platform