Managed IT
Practical MSP support for the devices, users, vendors, and systems your business depends on.
NorthLine IT keeps managed support understandable: visible device status, clear ticket flow, measured recurring billing, and customer portal access for invoices, agreements, and support.
What We Manage
- Workstations and laptops
- Patch visibility
- User support
- Email and identity basics
- Vendor coordination
- Backup and recovery checks
Support Expectations
- Portal-based ticket intake
- Priority and SLA tracking
- Customer-visible updates
- Internal notes kept private
- Emergency escalation paths
- Monthly billing review
Onboarding
- Customer profile and contacts
- Portal admins and roles
- Action1 organization mapping
- Device inventory sync
- Agreement acceptance
- Recurring billing setup